Terms & Conditions

In compliance with article 10 of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce ALPHA TOUR EUROPE SLU, as owner of the www.alphatour.es website, communicates to you the identifying data required by said Law:,. Social name: ALPHA TOUR EUROPE SLU, CIF: B-90663543, license granted by the Government of the Catalonia. . Email address: info@alphatour.es. Registered office: Avda.Verge de Montserrat 43, 08820 – El Prat de Llobregat, Spain.

This information regulates the conditions of use, limitations of liability and obligations that users of the website that is published under the name of the domain www.alphatour.es to which users assume and undertake to respect.

This website uses "cookies" technology. Description: Cookies are a tool used by Web servers to store and retrieve information about their visitors. It is nothing more than a text file that some servers ask our browser to write to our hard drive, with information about what we have been visiting on those pages. They have an expiration date, which can range from the duration of the session to a specified future date, from which they cease to be operational. www.alphatour.es uses cookies to facilitate navigation through this Portal and to obtain greater efficiency and personalization of the services offered to Users. The cookies used in www.alphatour.es are only associated with an anonymous User and his/her computer, do not provide references that allow to deduce the user's first and last name and cannot read data from their hard drive or include viruses on their computers. Also, www.alphatour.es cannot read the cookies implanted on the User's hard drive from other servers.
The user can freely decide whether or not to implement on his hard drive the cookies used in www.alphatour.es. In this sense, the user can configure his browser to accept or reject by default all cookies or to receive an on-screen notice of the reception of each cookie and decide at that time whether or not to implement it on his hard drive. To do this we suggest you consult the help section of your browser to know how to change the settings you currently use. Even if the User configures his/her browser to reject all cookies or expressly rejects www.alphatour.es cookies, he/she may browse the Portal with the sole disadvantage of not being able to enjoy the functionalities of the Portal that require the installation of any of them. In any case, the User may delete the www.alphatour.es cookies implanted on his/her hard drive at any time, following the procedure set out in the help section of his/her browser.

The use of the page grants its use by the user and implies acceptance of the terms of the legal notice, privacy policy and conditions of use, if the user is not satisfied, will refrain from using the page. The User is obliged and undertakes to use the page and the contents in accordance with current legislation, the Legal Notice, and any other notices contained on this page, as well as with the rules of coexistence, morality and generally accepted good behaviour. The User is obliged and engaged not to transmit, disseminate or make available to third parties any content on the Site, such as information, texts, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material that you had access to as a User of the Site, without this enumeration being limited to.

In full aircraft operations with exclusive departures, the minimum number of participants to operate is 120 passengers. If this minimum is not met, Alpha Tour Europe SLU reserves the right to cancel with a minimum of 20 days of notice to passengers, complying with current legislation and the Combined Travel Law of the European Union, not being entitled by the customer to any claim, except to reimbursement of the amounts that he may have delivered on account.

All trademarks, trade names or distinctive signs of any kind appearing on the Site are the property of ALPHA TOUR EUROPE SLU or, where applicable, third parties who have authorized their use, without it being understood that the use or access to the Portal and/or the Contents gives the User any right over the aforementioned marks, commercial names and/or distinctive signs, and without being understood to be assigned to the User, any of the exploitation rights that exist or may exist over such content. And it does not understand its use assigned or authorized, in any case, to the users of the Site unless such rights are obtained in writing from the legitimate owner thereof.

We have available to customers of this website claims sheets, which must be requested to info@alphatour.es by email.

Flights are not refundable and not changeable unless is purchased the insurance ¨Alpha Cover¨. Alpha cover allows you to change the date of travel 1 time per booking free of charge. Alpha Cover must be purchased during the reservation and it has a fee of 15,00€ per person and flight.
Holiday package it’s understood as a booking combined by Flight + Hotel.
Holiday packages applies the same cancellation fee for all destinations. Find bellow:
• From day 1 until 30 days before departure, fee of 200,00€ per person.
• From day 30 before departure until day 15 before departure, fee of 300,00€ per person + 25% of the total amount of the reservation.
• From day 15 before departure until day of departure, fee of 100% will be applied.
  • Free cancellation until 15 days before departure can be applied only ¨Alpha Cover Plus¨ is purchased during the reservation. Alpha Cover Plus has a fee of 50,00€ per person.